Removing unwanted extensions, plug-ins, ads, pop-ups & malware:.Temporarily disabling any plugins/extensions in your browser.Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this).If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease. Increased distance from your router can further decrease your speeds. Wi-Fi is typically slower than an Ethernet connection. If possible, Test using both Ethernet and Wi-Fi connections. Using Box with an alternate browser, computer, or network.Updating your browser to the latest version.If you are encountering problems downloading files from your Box account, we recommend that you try:
